Meetings & Communication
Your team, meeting schedule, and communication channels. Everything stays organized and accessible.
Tanya Y.
Operations Manager
Your day-to-day contact. Handles scheduling, task coordination, progress check-ins, and connects you with the rest of the team.
Anen N.
Founder & Strategy
Strategic decisions, business planning, brand direction, and franchise advisory. Available through monthly meetings and WhatsApp.
Mike N.
Tech & Systems
Portal support, technical issues, system access, and account setup. Reach Mike through Tanya or via the portal directly.
Day-to-Day Communication
Task updates, scheduling, questions, blockers. Tanya is your primary point of contact for everything.
WhatsApp GroupStrategic & Business Planning
Business scorecard review, milestone decisions, financials, and brand strategy. Monthly scheduled sessions.
Scheduled MeetingsTech Support & Portal Issues
System access, portal bugs, account problems. Tell Tanya and she'll route it to Mike for resolution.
Via Tanya → MikeEscalation Path
If something can't be resolved at Tanya's level, she escalates to Anen. You can also raise items directly in your monthly meeting.
Weekly Tactical
- Review wins from last week
- KPI dashboard check
- Monthly focus progress
- Close out previous 3 tasks
- Define 3 tasks for upcoming week
- Issues & blockers
Monthly Business Review
- Business scorecard & KPI review
- Financial target vs actual
- Strategic business area review
- Key issues & decisions
- Next month plan & top 3 priorities
- Franchisor support needed
Ad-Hoc / As Needed
- Urgent items & time-sensitive decisions
- Specific topic deep-dives
- Location visits & walkthroughs
- Book via the button below
Calendar will appear here once connected
Mike will set up the IDNTY Calendar embed for your portal